Please do NOT ask support questions in reader comments. Its almost impossible to sensibly reply and keep track of whether your query has been answered if you merely leave it as a comment. Please use the help button (which has a horrible backlog at the moment, so I apologise!) or email us. The email addresses are plastered over every page, you can’t forget them!
Support questions asked in the reader comment section of this diary are liable to be completely and totally unreplied to. Indeed, thats why they are called reader comments and not reader support requests.